High Speed Internet at Cofton

WiFi at Cofton

Stay connected during your stay with one of our WiFi plans. Whether you want to keep in touch with family, check emails, stream, browse or share your favourite holiday photos, our park WiFi service is available across Cofton and in our accommodation.

Cofton has a 10Gb incoming fibre connection, supported by a fibre backbone across the park and CAT6 cabling to access points in our accommodation. We don’t limit speeds at the access point, although your connection can depend on signal strength, the number of devices connected and having a clear line of sight to the nearest access point, such as through a window or open space if you are camping.

A paid WiFi service is available for guests staying on park, and you can request a 3-hour free trial from Reception at any time. This can be useful when you first arrive, including if you need to get online to connect with your electric meter. Our team are also on hand if you need help getting connected.

Free WiFi is available throughout our main complex and bars. Simply sign up and log in to get connected.

Once you have logged in, your details are remembered and linked to your selected devices. To avoid connection issues, please make sure rotating or private IP address settings are switched off on your device. See the FAQs below for step-by-step instructions.

1. Using your main device, connect to one of the Cofton_Cloud networks

2. A log-in page will appear in your browser

3. Either log in with the details of your accommodation or sign up and pay with Apple Pay or Google Pay

4. Once the main device is logged in, go to mywifiaccount.com to view the access “Status” of your account. There you will find the Voucher Code to add additional devices, as well as data usage, etc.

WiFi Troubleshooting Tips

1. Connect to the WiFi network first

When you connect to the Cofton WiFi network, Cofton_Cloud, your device should receive an IP address first. The WiFi login page should then appear automatically, usually within around 10 seconds.

If the login page appears, this confirms your device has connected to our network, reached our router and can access the internet login system.

If you do not receive an IP address, or the login page does not appear after connecting, please report this to Reception so our team can help.

2. If the login page does not appear

If the login page does not open automatically, try opening your web browser and visiting a website. This can often trigger the login page.

If you previously selected an option such as “Use Without Internet”, “Stay Connected Without Internet” or similar, your device may not show the login page again. To fix this, go to your WiFi settings, select the Cofton WiFi network, Cofton_Cloud, and choose “Forget This Network”. Then reconnect and wait for the login page to appear.

3. Buying or using a WiFi voucher

You can buy a WiFi voucher from Reception, or pay online by clicking the credit card payment link on the WiFi login page.

If you have requested a free 3-hour trial from Reception, use the details provided to get connected. This can be useful when you first arrive, including if you need to connect to your electric meter.

4. Adding more devices to your account

Once you are logged in on one device, you can view your account details by visiting mywifiaccount.com from that logged-in device.

From there, you can check the status of your WiFi account and retrieve your voucher code, which can then be used to add other devices.

5. Turn off rotating or private IP / MAC address settings

Our WiFi system uses your device’s MAC address to recognise and remember each connected device. Many modern phones, tablets and laptops now use private, randomised or rotating addresses as a security feature.

To avoid connection issues, please make sure the Cofton WiFi network, Cofton_Cloud, is set to use a fixed device address rather than a rotating or randomised one.

On many devices, this setting can be found by going to:

Settings > WiFi > Select the Cofton WiFi network > Private Address / Randomised MAC / MAC Address Type

Then choose one of the following options if shown:

• Turn off Private WiFi Address
• Select Fixed instead of Rotating
• Select Phone MAC instead of Randomised MAC
• Disable Randomised MAC address for the Cofton WiFi network

The wording varies depending on your device, but the important point is to stop the device changing its network address each time it connects.

6. Still having problems?

Our team are on hand to help. Please contact Reception if:

• Your device does not receive an IP address
• The login page does not appear after reconnecting
• You cannot access the payment page
• Your voucher code is not working
• Your device keeps asking you to log in again

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